Cairns Discovery Tours (CDT) is a local online travel agent based in Cairns, Tropical North Queensland, operating at cairnsdiscoverytours.com. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information.
1. Who We Are
Cairns Discovery Tours is a booking agent — we connect visitors with third-party tour operators across the Cairns and Tropical North Queensland region. We do not operate tours ourselves. When you make a booking through us, we act as your agent to arrange the tour with the relevant operator on your behalf.
2. Information We Collect
We collect personal information that is necessary to process your booking and provide our services. This may include:
- Your name
- Email address
- Phone number
- Number of passengers and ages (including children)
- Payment information (processed securely through Stripe — we do not store your card details)
- Any special requirements or requests relevant to your booking
We collect this information when you make a booking, submit an enquiry form, or contact us directly by email or phone.
3. How We Use Your Information
We use your personal information to:
- Process and confirm your booking
- Communicate with you about your booking, including confirmation emails and any changes
- Pass necessary booking details to the relevant tour operator to fulfil your reservation
- Respond to your enquiries
- Comply with our legal obligations
We do not use your personal information for unsolicited marketing without your consent.
4. Who We Share Your Information With
To fulfil your booking, we share the minimum necessary information with the relevant tour operator (for example, your name, number of passengers, and any special requirements). We do not sell your personal information to third parties.
We also use the following trusted third-party service providers:
- Stripe — payment processing (PCI DSS compliant). Stripe’s privacy policy is available at stripe.com/au/privacy
- Traveloris / Cobber (CobberX) — our booking platform
- Google Analytics — website analytics (see Section 6)
These providers are required to handle your data securely and only for the purposes for which it was shared.
5. Your Customer Relationship With Us
When you book through Cairns Discovery Tours, your customer relationship is with us. We retain your contact details to manage your booking and any follow-up correspondence. We do not transfer ownership of your customer relationship to tour operators.
6. Website Analytics and Cookies
Our website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymised data such as pages visited, time on site, and general location (country/city level). This data does not identify you personally.
Google Analytics uses cookies (small text files stored in your browser). You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
We do not use Facebook Pixel, Google Ads remarketing, or any other advertising tracking on this website.
7. Payment Security
All payments on our website are processed by Stripe, a PCI DSS Level 1 certified payment processor. We do not store, see, or have access to your full card details at any point. Stripe’s security practices meet the highest standards in the industry.
8. Data Storage and Security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access. Our website is served over HTTPS (encrypted connection).
We retain your booking information for as long as is necessary to fulfil the purposes described in this policy and to meet our legal obligations.
9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate or out of date. To make such a request, please contact us using the details in Section 11.
We will respond to your request within a reasonable timeframe, and in accordance with the Australian Privacy Principles.
10. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us in the first instance so we can attempt to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact Us
For any privacy-related enquiries, requests, or complaints, please contact:
Cairns Discovery Tours
Email: bookings@cairnsdiscoverytours.com
Website: cairnsdiscoverytours.com
This Privacy Policy is governed by the laws of Queensland, Australia.